Abbots Cars

info@abbotscars.com

24/7

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FAQ

Yes, our secure booking system and vetted drivers ensure safety.

We offer Saloon Cars, Estate cars, and spacious buses (up to 8 passengers with luggage).

Please contact our office for details on frequent traveler programs.

You can request a driver, and we’ll try our best based on availability.

Booking in advance is recommended, especially for airport transfers.

Yes, we service any UK airport transfer and other long-distance requests.

Absolutely, our fleet is equipped for long-distance travel across the UK.

For urgent queries/amendments to booking please call the office.

Our trip planning services include itinerary creation, booking accommodations, arranging transportation, and providing travel tips.

You can call us on 01923 677 613  for 24/7 assistance.

Yes, we can tailor plans to your specific travel needs.

Please contact us for a detailed quote on trip planning services.

Additional surcharges apply on specific public holidays. Contact us for other times.

By law, we are exempt. We offer to store your labeled child seats for return journeys.

We are here to help you 24/7.

Yes, we accept card payments.

All drivers are fully licensed and rigorously vetted.

No, you can also call us on 01923 677 613.

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Customer Reviews

Abbots Cars made my airport transfer completely stress-free. The driver arrived on time, the vehicle was spotless, and the ride was smooth. Highly recommend their professional and reliable service!

James Whitmore Business Consultant

Privacy & Data Protection Policy

Effective Date: 12 June 2025
Data Controller: Abbots Cars
Dispatch Platform: Autocab (part of Uber Technologies, Inc.)

1. Introduction
 

Abbots Cars takes your privacy seriously. We comply with:

  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018
  • Guidance from the Information Commissioner’s Office (ICO)


2. Data We Collect

When you make a booking, we collect:

  • Name and contact details
  • Pickup and drop-off locations
  • Payment method (handled by Autocab)
  • Journey history
  • IP address and location (if using the app)

3. How We Use Your Data
 

Your data is used to:

  • Process and confirm bookings
  • Assign drivers and track journeys
  • Send you booking-related notifications
  • Meet legal or licensing requirements
  • Improve our service


4. Where Your Data Is Stored

Your data is securely stored on Autocab’s UK-based cloud platform. Abbots Cars accesses this data through Autocab’s secure system. We do not store payment information ourselves.

5. Legal Grounds for Processing
 

We process your data based on:

  • Contract – to provide taxi services
  • Legal obligation – to comply with transport and licensing law
  • Legitimate interest – for fraud prevention and service improvement
  • Consent – where you have opted into marketing

6. Sharing Your Data
 

We may share your information with:

  • Licensed drivers and operators (to fulfill your booking)
  • Payment processors (via Autocab)
  • Law enforcement or local authorities (if legally required)
 
We do not sell or rent your data.
 
7. How Long We Keep Your Data
 

We retain data for as long as required by law:

  • Booking data: Up to 6 years
  • Marketing preferences: Until you opt out
  • Payment data: Managed securely by Autocab

8. Your Rights
 

You have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion (where legally possible)
  • Withdraw marketing consent
  • File a complaint with the ICO at www.ico.org.uk


9. Cookies

Our website uses cookies to enhance your experience, remember preferences, and provide analytics. You can control cookie use through your browser settings.

10. Contact Us

If you have any questions or wish to exercise your data rights, contact us:

Abbots Cars
📧 Email: Info@abbotscars.com
📞 Phone: 01923677613
🌐 Website: www.abbotscars.com