Abbots Cars

info@abbotscars.com

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Privacy Policy

What This Policy Covers

This policy explains how we protect the privacy of people who visit our website. It tells you how we use your personal information.

Our website uses small files called cookies. By using our website and agreeing to this policy, you agree to us using cookies as described here.

What Information We Collect

We may collect, store, and use these types of personal information:

  • Information about your computer and how you use our website. This includes your internet address (IP address), where you are in the world, what browser you use, your operating system, where you came from to our site, how long you visit, what pages you look at, and how you move around our website.
  • Information about any purchases you make from us on our website, including goods or services.
  • Information you give us when you register with us.
  • Information you give us to sign up for our website services, email updates, or newsletters.
  • Any other information you choose to send us.

About Cookies

A cookie is a small piece of information that a website sends to your web browser. Your browser stores it and sends it back to the website each time you ask for a page. This helps the website remember you.

We may use two types of cookies on our website:

  • “Session” cookies: These help us keep track of you as you move around the website. They are deleted from your computer when you close your browser.
  • “Persistent” cookies: These help our website remember you when you visit again. They stay on your computer until they expire or you delete them.

We use Google Analytics to understand how people use our website. Google Analytics uses cookies to gather information about website use. This information helps us create reports about our website. Google stores this information. You can read Google’s privacy policy at: http://www.google.com/privacypolicy.html.

Other companies that advertise on our site or handle payments may also send you cookies.

You can usually choose to reject all cookies in your browser settings. For example, in Internet Explorer, you can go to “Tools,” then “Internet Options,” then “Privacy,” and choose “Block all cookies.” But blocking all cookies might make many websites not work as well.

How We Use Your Personal Information

We use personal information from our website for the reasons explained in this policy or in other parts of our website.

We may use your personal information to:

  • Manage our website.
  • Make your website experience better by making it personal for you.
  • Let you use the services on our website.
  • Send you goods you bought and provide services you bought through the website.
  • Send you bills and collect payments from you.
  • Send you general (non-marketing) messages about our business.
  • Send you email updates you specifically asked for.
  • Send you our newsletter and other marketing messages about our business or other businesses we think you might be interested in, by mail or email (if you agreed). You can tell us at any time if you don’t want these messages anymore.
  • Give other companies general information about our users (like numbers or trends), but this information will not identify you personally.
  • Handle questions and complaints from or about you related to the website.
  • For other uses.

If you submit personal information to be published on our website, we will publish and use that information as you allow.

We will not give your personal information to other companies for their direct marketing without your clear permission.

We will share information with payment processors only as much as needed to handle your payments and deal with any complaints or questions about those payments.

When We Might Share Your Information

We may share information about you with our employees, officers, agents, suppliers, or contractors if it’s reasonably necessary for the reasons explained in this privacy policy.

Also, we may share your personal information:

  • If the law requires us to.
  • In connection with any legal court cases.
  • To protect our legal rights (this includes giving information to others to prevent fraud and reduce credit risks).
  • To a buyer (or possible buyer) of any business or assets we are selling or thinking of selling.
  • Anyone we reasonably believe might ask a court or other official body to give them your personal information, if we believe that court or body would likely order it.

Except as explained in this privacy policy, we will not give your information to other companies.

Sending Information Across Borders

The information we collect may be stored, processed, and moved between any countries where we operate. This is so we can use the information as described in this privacy policy.

Information you provide might be sent to countries (like the United States) that do not have the same data protection laws as in the European Economic Area.

Also, personal information you submit to be published on our website will be published on the internet and may be seen anywhere in the world. We cannot stop others from using or misusing such information.

By giving us your information, you agree to these transfers of personal information.

How We Protect Your Information

We will take reasonable steps to protect your personal information from being lost, misused, or changed.

We will store all personal information you provide on our secure servers (protected by passwords and firewalls). Any online payments you make to us will be encrypted using SSL technology.

However, sending information over the internet is never fully secure, and we cannot guarantee the security of data sent this way.

You are responsible for keeping your password and user details private. We will not ask you for your password (except when you log in to our website).

Changes to This Policy

We may update this privacy policy sometimes by putting a new version on our website. You should check this page now and then to make sure you are happy with any changes.

We may also tell you about changes to our privacy policy by email.

Your Rights

You can ask us to give you any personal information we hold about you. To do this, you will need to:

  • Pay a fee (currently £50.00).
  • Provide proper proof of your identity (usually a photocopy of your passport certified by a lawyer or bank, plus an original utility bill showing your current address).

We may keep some personal information if the law allows us to.

You can tell us by email at any time if you don’t want us to use your personal information for marketing. Usually, you will either agree to us using your information for marketing beforehand, or we will give you a way to opt out.

Links to Other Websites

Our website has links to other websites. We are not responsible for the privacy rules or practices of those other websites.

Updating Your Information

Please tell us if the personal information we have about you needs to be corrected or updated.

Privacy & Data Protection Policy

Effective Date: 12 June 2025
Data Controller: Abbots Cars
Dispatch Platform: Autocab (part of Uber Technologies, Inc.)

1. Introduction
 

Abbots Cars takes your privacy seriously. We comply with:

  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018
  • Guidance from the Information Commissioner’s Office (ICO)


2. Data We Collect

When you make a booking, we collect:

  • Name and contact details
  • Pickup and drop-off locations
  • Payment method (handled by Autocab)
  • Journey history
  • IP address and location (if using the app)

3. How We Use Your Data
 

Your data is used to:

  • Process and confirm bookings
  • Assign drivers and track journeys
  • Send you booking-related notifications
  • Meet legal or licensing requirements
  • Improve our service


4. Where Your Data Is Stored

Your data is securely stored on Autocab’s UK-based cloud platform. Abbots Cars accesses this data through Autocab’s secure system. We do not store payment information ourselves.

5. Legal Grounds for Processing
 

We process your data based on:

  • Contract – to provide taxi services
  • Legal obligation – to comply with transport and licensing law
  • Legitimate interest – for fraud prevention and service improvement
  • Consent – where you have opted into marketing

6. Sharing Your Data
 

We may share your information with:

  • Licensed drivers and operators (to fulfill your booking)
  • Payment processors (via Autocab)
  • Law enforcement or local authorities (if legally required)
 
We do not sell or rent your data.
 
7. How Long We Keep Your Data
 

We retain data for as long as required by law:

  • Booking data: Up to 6 years
  • Marketing preferences: Until you opt out
  • Payment data: Managed securely by Autocab

8. Your Rights
 

You have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion (where legally possible)
  • Withdraw marketing consent
  • File a complaint with the ICO at www.ico.org.uk


9. Cookies

Our website uses cookies to enhance your experience, remember preferences, and provide analytics. You can control cookie use through your browser settings.

10. Contact Us

If you have any questions or wish to exercise your data rights, contact us:

Abbots Cars
📧 Email: Info@abbotscars.com
📞 Phone: 01923677613
🌐 Website: www.abbotscars.com